CUSTOMER relations --> public grievances
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Public Grievances
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Public Grievances |
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For Services Rendered to Resident Indians |
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For Services Rendered to Non Resident Indians |
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Click
here to submit Customer Complaints / suggestions |
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Detailed statement of Grievances /Complaints |
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Policy for
Grievance Redressal in the Bank |
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Public Grievances
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GRIEVANCES REDRESSAL MECHANISM
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For attending to customers’ grievances an exclusive Customer Grievance Redressal
Cell attached to Central Inspection Department at Head Office has been set up to monitor the
redressal of complaints received from the customers. The Department is headed by a General Manager
who is the Nodal Officer for Public Grievances. We have Customer Grievance Redressal Sections
headed by Regional Managers at all our 20 Regions.
Customer Meet is conducted by the Bank on 15th of every month (next working day,
if it happens to be Saturday or Holiday).The customers of the Bank can meet the branch head,
executives of the bank without any prior appointment and discuss issues relating to their
accounts/banking transactions etc.
Customers of the Bank may meet the Branch Manager in case of any complaint for
immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the
matter may be taken up with the Regional Manager concerned.
If the customer still feels unsatisfied with the responses received, he can
address his complaint to the Bank’s Nodal Officer designated to deal with customer
complaints/grievances giving full details of the case.
After exhausting all the above machinery/channels, if the customer is not
satisfied, he may write to the Chairman & Managing Director of the Bank and even after this,
not satisfied he is free to take recourse to the following:
- Directorate of Public Grievances, Government of India , Cabinet Secretariat Sansad Marg, NEW
DELHI -110 001.
- The Banking Ombudsman located in State capitals under the Banking Ombudsman Scheme- 2006.
- The District Consumer Forums under Consumer Protection Act. 1985.
Anonymous complaints will not be entertained.
The name, designation, address, telephone No./Fax numbers of the respective
Regional head and also of the Nodal Officer dealing with customer grievances/complaints at Head
Office level have been displayed in the branch premises.
Matters relating to customer grievances and customer services may be addressed
to:
Mr. M.Rathnakar Shetty,
General Manager (Inspection),
Nodal Officer for Public Grievances.
Vijaya Bank,
Head Office,
41/2,M G Road ,
BANGALORE - 560001.
TEL (O) 080 - 25584215, FAX 080 - 41134200,
Mobile : 9844230949
Email :
rathnakar@vijayabank.co.in
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PROCEDURE FOR FILING COMPLAINT
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The complaint in writing shall be duly signed by
the complainant and shall be, as far as possible, in the form specified in Annexure ‘A’ or as near
as thereto as circumstances admit stating, inter alia, clearly;
(i) The name and address of the complainant.
(ii) The name and address of the branch or office of the Bank against which complaint is
made.
(iii) The facts giving rise to complaint
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FORM OF COMPLAINT (format) -
Click Here To Download
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If you need specific information or clarifications
on any of our services, please get in touch with us at Head Office or directly with the Vijaya Bank
branch located near you. We will do our best to make your banking more convenient.
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FOR CUSTOMER GRIEVANCES : E-Mail to :
grievance@vijayabank.co.in |
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For Services Rendered to Resident Indians
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E-Mail To customercell@vijayabank.com
you can contact us at any of our branches too. |
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For Services Rendered to Non Resident Indians
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E-Mail To nridivision@vijayabank.com
Helpline : A helpline is available at the international banking division for any
clarifications regarding matters relating to Non-Resident Deposits.
Any queries may be sent to the following address marked to the attention of
Mr. S.N. Shibaraya, Chief Manager, or
Mr. C Sudhakar Hegde, Senior Manager,
Vijaya Bank,
International Banking Division,
41/2, M.G.Road,
Bangalore 560001.
Tel : 91 80 25584066 Ext 418 or 348
Fax : 91 80 25584142
E - mail : ibd@vijayabank.co.in |
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Detailed statement of complaints / grievances
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Detailed statement of complaints and its analysis during the period from
01-04-2007
to 31-03-2008
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a
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Number of complaints pending as on 01.04.2007.
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53
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b
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Number of complaints received from 01.04.2007 to 31.03.2008
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477
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c
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Number of complaints redressed during the period from 01.04.2007 to
31.03.2008
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517
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d
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Number of complaints pending at the end of the year as on 31.03.2008
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13
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e
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Total number of complaints pending at Head office.
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3*
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f
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Total number of complaints pending at Regional Office and Branches.
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10*
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*All pending complaints (3+10) shown above, subsequently disposed
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