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Complaints & Grievances  

ONLINE APPLICATION FOR GRIEVANCES, SUGGESTIONS
Click here to submit Customer Complaints/ Grievance(SPGRS)
Click here to submit your Suggestions & Observations

Public Grievances

GRIEVANCES REDRESSAL MECHANISM

For attending to customers’ grievances an exclusive Customer Grievance Redressal Cell attached to Planning & Development Department at Head Office has been set up to monitor the redressal of complaints received from the customers. The Department is headed by a General Manager who is the Nodal Officer for Public Grievances. We have Customer Grievance Redressal Sections headed by Regional Managers at all our 24 Regions.

Customer Meet is conducted by the Bank on 15th of every month (next working day, if it happens to be Saturday or Holiday).The customers of the Bank can meet the branch head, executives of the bank without any prior appointment and discuss issues relating to their accounts/banking transactions etc.

Customers of the Bank may meet the Branch Manager in case of any complaint for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned.

If the customer still feels unsatisfied with the responses received, he can address his complaint to the Bank’s Nodal Officer designated to deal with customer complaints/grievances giving full details of the case.

After exhausting all the above machinery/channels, if the customer is not satisfied, he may write to the Chairman & Managing Director of the Bank and even after this, not satisfied he is free to take recourse to the following:

  • Directorate of Public Grievances, Government of India , Cabinet Secretariat Sansad Marg, NEW DELHI -110 001
  • The Banking Ombudsman located in State capitals under the Banking Ombudsman Scheme- 2006
  • The District Consumer Forums under Consumer Protection Act. 1985

 Now SMS Alert registered customers can send your feedback for Happy or Unhappy via SMS.

Feedback SMS Format as follows:

 HPY<space> Y to 09844213910 [if customer is happy] (Eg: HPY Y and send to 09844213910)

 HPY<space> N to 09844213910 [if customer is unhappy] (Eg: HPY N and send to 09844213910 )

Anonymous complaints will not be entertained.
The name, designation, address, telephone No./Fax numbers of the respective Regional head and also of the Nodal Officer dealing with customer grievances/complaints at Head Office level have been displayed in the branch premises.

Matters relating to customer grievances and customer services may be addressed to:

Shri. Nageshwara Rao Y,
The Nodal Officer/Chief Grievance Redressal Officer,
Vijaya Bank
Customer Grievances Cell
Head Office, 41/2, M. G. Road
Bangalore – 560 001.

TEL (O) 080 - 25584066, FAX 080 - 25598037,
You may also complaint to our Toll Free No. 1800 425 5885
Email : gmpublicgrievances@VIJAYABANK.co.in
Click here to submit Customer Complaints/ Grievance(SPGRS)

If you need specific information or clarifications on any of our services, please get in touch with us at Head Office or directly with the Vijaya Bank branch located near you. We will do our best to make your banking more convenient.

For Grievances Redressal

A single point platform to submit your views and route your grievances E-Mail To
: grievancesredressalcell@vijayabank.co.in
Click here to submit Customer Complaints/ Grievance(SPGRS)

you can contact us at any of our branches too.

For Services Rendered to Non Resident Indians
E-Mail To nricustomercell@vijayabank.co.in

Helpline : A helpline is available at the International Banking Division for any clarifications regarding matters relating to Non-Resident Deposits.

Any queries may be sent to the following address marked to the attention of

The Senior Manager
Vijaya Bank
NRI Customer Cell
International Banking Division
Head Office, 41/2, M. G. Road
Bangalore – 560 001.

Tel : 91 80 25584066 Ext . 348
Fax : 91 80 25584142
E - mail : ibd@vijayabank.co.in

Detailed statement of complaints / grievances
Detailed statement of complaints and its analysis during the period from 01-04-2011 to 31-03-2012

 

a Number of complaints pending at the begenning of the Year. 34
b Number of complaints received during the year 528
c Number of complaints redressed during the year 534
d Number of complaints pending at the end of the year 28

 

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